Account Deletion

You can permanently delete your Fresoh account and associated personal information at any time. This page explains how, and what happens to your data when you do.

1. How to delete your account

Option A: Self-service, from the website

1. Log in at fresoh.co.za.
2. Go to your Profile settings.
3. Under "Delete Account", click Delete Account and confirm with your password.

Deletion via this method is immediate once confirmed.

Option B: By email, including from the mobile app

If you use the Fresoh mobile app, or would prefer not to use the self-service option, email privacy@fresoh.co.za from your registered email address with the subject line "Account Deletion Request". We will verify your identity and process your request within 30 days, and confirm by email once it is complete.

2. What gets deleted

When your account is deleted, we delete or de-identify:

• Your name, email address, phone number, password, and profile photo.
• Your saved favourites.
• Your push notification device tokens (you will stop receiving notifications from Fresoh).
• For Restaurant accounts: your restaurant profile, address, and Listings.

3. What we retain, and why

Some information cannot be deleted immediately because we are legally required to keep it, or because deleting it would compromise records other users rely on:

Information	Why it's retained	Retention period
Order and payment records (order number, amounts, PayFast reference)	South African tax and financial recordkeeping legislation	Minimum 5 years, then deleted
Ratings and reviews you've left	Preserve accurate rating history for Restaurants; retained de-identified, no longer linked to your name or account	Indefinite, in de-identified form
Records relevant to an open dispute, refund, or fraud investigation	Legal and fraud-prevention obligations	Until the matter is resolved, then deleted

For Restaurant accounts, Orders already placed by Customers before deletion are retained on the same basis so that affected Customers' own order history and refund rights are unaffected.

4. Before you delete your account

Deletion is permanent and cannot be undone. If you have an Order pending collection, please collect it or contact support@fresoh.co.za first, as deleting your account does not entitle you to a refund for an unclaimed Order.

5. Related pages

For more on how we handle your information, see our Privacy Policy and Data Request page.