Account Deletion

You can permanently delete your Fresoh account and associated personal information at any time. This page explains how, and what happens to your data when you do.

1. How to delete your account

Option A: From the mobile app

1. Open the Fresoh app and sign in.
2. Go to Profile, then Delete Account.
3. Confirm by typing DELETE and entering your password. If you signed in with Apple or Google you will not be asked for a password, only for the typed confirmation.

Deletion happens immediately once confirmed. You are signed out on every device straight away, and no further step is needed from you.

Option B: From the website

1. Log in at fresoh.co.za.
2. Go to your Profile settings.
3. Under "Delete Account", click Delete Account and confirm with your password.

Deletion via this method is also immediate once confirmed.

Need help?

You never have to contact us to delete your account, but if you have a question about what deletion means for your data, email privacy@fresoh.co.za.

2. What gets deleted

When your account is deleted, we delete or de-identify:

• Your name, email address, phone number, password, and profile photo.
• Your saved favourites.
• Your push notification device tokens (you will stop receiving notifications from Fresoh).
• Your in-app notification history.
• For Restaurant accounts: your banking and payout details, your business contact details, and your Listings, which are withdrawn from the marketplace so no Customer can see or order them again.

Any Order you had reserved but not yet paid for is cancelled, and the stock is returned to the Restaurant.

3. What we retain, and why

Some information cannot be deleted immediately because we are legally required to keep it, or because deleting it would compromise records other users rely on:

Information	Why it's retained	Retention period
Order and payment records (order number, amounts, PayFast reference)	South African tax and financial recordkeeping legislation	Minimum 5 years, then deleted
Ratings and reviews you've left	Preserve accurate rating history for Restaurants; retained de-identified, no longer linked to your name or account	Indefinite, in de-identified form
Records relevant to an open dispute, refund, or fraud investigation	Legal and fraud-prevention obligations	Until the matter is resolved, then deleted

For Restaurant accounts, Orders already placed by Customers before deletion are retained on the same basis so that affected Customers' own order history and refund rights are unaffected.

4. Before you delete your account

Deletion is permanent and cannot be undone. If you have an Order pending collection, please collect it first: deleting your account does not entitle you to a refund for an unclaimed Order.

Restaurant accounts are the one exception to immediate deletion. If you have Orders still to fulfil, or earnings that have not yet been paid out, the app will tell you so and the deletion will wait until those are settled, so that neither your Customers nor your own money are left stranded. Email support@fresoh.co.za if you need a final payout released.

5. Related pages

For more on how we handle your information, see our Privacy Policy and Data Request page.